Returns & Exchanges
At Crystals & Jewelry, we want you to be completely satisfied with your purchase. If your new piece doesn't resonate with you, we offer a 30-day return policy for most items in their original, unworn condition.
Initiate Your Request
Log into your account or visit our Returns Portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your jewelry in its original velvet pouch and gift box to ensure it is protected from damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our gemologists inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing