Frequently Asked Questions
Everything you need to know about our handcrafted crystal jewelry.
Are your crystals and gemstones authentic?
Yes, all our crystals and gemstones are 100% natural and ethically sourced. Each piece comes with a certificate of authenticity to ensure you are receiving genuine high-quality minerals.
How should I care for my crystal jewelry?
To maintain the brilliance of your jewelry, avoid contact with harsh chemicals, perfumes, and water. We recommend cleaning your crystals with a soft, dry cloth and storing them in the provided velvet pouch.
What are your shipping times and costs?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
Can I return or exchange my item if I am not satisfied?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do you offer custom jewelry designs?
Yes, we love creating bespoke pieces! Please contact our design team via the 'Custom Orders' page to discuss specific stones, wire-wrapping techniques, or metal preferences.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.